• Awarded Business Process Framework (eTOM) and Information Framework (SID) v21.0 conformance certification
• The combined accreditation demonstrates TAWAL’s commitment to industry best practices and standards

RIYADH, March 15, 2022 – TAWAL, the leading ICT infrastructure service provider in the Kingdom has receive a combined Business Process Framework (eTOM) and Information Framework (SID) conformance certification from global industry association TM Forum as part of its ongoing commitment to meeting best practice and international standards.

eTOM and SID are critical components of the Open Digital Architecture, TM Forum’s blueprint for enabling successful business transformation including a customer-centric approach. TM Forum is an association of 850+ global member companies, including ten of the top ten world's largest telecommunications service providers, working collaboratively to solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change.

Mr. Mohammed Alkussayer, TAWAL’s Technology and Innovation General Manager said, “We are delighted to be recognized for our commitment to digital excellence and industry best practices. It recognizes, through supporting evidence, that TAWAL business processes flow smoothly and efficiently with a customer-orientated digital enterprise approach that makes us a trusted partner for our MNO clients to sustain long-term, win-win relationships with customers.”

“Congratulations to the TAWAL team for achieving the combined eTOM and SID conformance certification. This proves their commitment to the global Open Digital Architecture standards, delivering the agility to enable growth, profitability and a cutting-edge customer experience,” said Andy Tiller, EVP Member Products & Services at TM Forum.

TAWAL aims to enable the digital transformation in the Kingdom by offering the ideal answers to customers searching for a reliable and cost-efficient ICT infrastructure implemented with advanced technologies. Through these certificates, TAWAL is proven to strive towards enabling its clients from mobile operators, with the highest standards that suits their needs.